Privacy policy
Privacy Policy — DokiDokiPin
At DokiDokiPin, we’re a small studio based in Shanghai, China, creating handcrafted enamel art with care.
Your privacy matters to us, and this policy explains what we collect, how we use it, and your rights.
1. Information We Collect
When you place an order or contact us, we may collect:
Name
Email address
Phone number
Billing and shipping addresses
Payment details (processed securely through PayPal)
Order history
Any messages sent to our support team
2. How We Use Your Information
We use your information to:
Process and ship your orders
Provide support and communicate with you
Improve our website and services
Send opt-in marketing emails (unsubscribe anytime)
As a small studio, we treat your information gently and respectfully.
3. Trusted Service Partners
We only share your data with trusted partners who help us run our shop:
PayPal — secure payment processing
ShipStation — shipping & fulfillment
Mailchimp — newsletters (opt-in)
Google Analytics — site performance insights
Meta Pixel — advertising insights
We never sell or trade your personal data.
4. International Customers
Since our studio is located in Shanghai, China, your information may be transferred across borders to process your order.
We take reasonable measures to keep your data safe.
5. Your Rights
You can request to:
Access your personal data
Correct any inaccurate information
Delete your customer profile (order records cannot be deleted due to tax requirements)
To make a request, contact us here:
6. Data Retention
We keep order records for 7 years to comply with legal and tax obligations.
Other profile information can be deleted upon request.
7. Website Platform
Our store is hosted on Big Cartel, which provides secure infrastructure for order processing and data storage.
8. Cookies & Tracking
To improve your experience, we use:
Google Analytics
Meta Pixel
These tools may collect anonymized data such as page views or device type.
You can disable cookies anytime in your browser settings.
9. Policy Updates
We may update this policy occasionally.
Any major changes will be posted here so you're always informed.
10. Contact Us
If you have any questions about privacy or your personal information:
Email: [email protected]
We’re always happy to help — thank you for supporting our little studio. ✨